Doctor Terms Services Title
For Doctors
PRIVACY POLICY & PERSONAL DATA PROTECTION
DoctorVoice | Egypt
Last Updated: 01/10/2026
1. Introduction
Welcome to DoctorVoice.
This Privacy Policy explains how company (“DoctorVoice”, “we”, “us”, or “our”) collects, uses, processes, stores, discloses, and protects personal data when you access or use our website, mobile applications, and related healthcare services.
DoctorVoice is committed to protecting the privacy and security of personal data and processing it in accordance with applicable Egyptian laws and regulations, including Egyptian Personal Data Protection Law No. 151 of 2020, its Executive Regulations, and other applicable data protection, consumer protection, healthcare, cybersecurity, and electronic transactions requirements.
This Privacy Policy applies to patients, users, healthcare professionals, and other individuals who interact with DoctorVoice in Egypt.
This Privacy Policy should be read together with DoctorVoice’s Terms and Conditions and any other applicable service-specific terms or notices.
Where processing requires your consent under applicable law, we will obtain that consent separately. Your use of DoctorVoice does not, by itself, constitute consent to every type of processing described in this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal data depending on how you use DoctorVoice.
2.1 Account and Identification Information
When you create or use a DoctorVoice account, we may collect:
• Full name
• Mobile phone number
• Email address
• Date of birth
• Gender, where relevant to healthcare services
• Address or location information where required for a particular service
• Account credentials and authentication information
• Other information necessary to verify or maintain your account
We may use this information to create and manage your account, authenticate your identity, communicate with you, and provide our services.
2.2 Device and Technical Information
When you access DoctorVoice, we may automatically collect certain technical information, including:
• Device type and operating system
• Browser type and version
• IP address
• Time zone and approximate location information where technically available and permitted
• Device identifiers
• Application version
• Network information
• Cookies and similar technologies
• Login and access information
• Interaction and usage information
• Pages, profiles, doctors, or services viewed
• Search terms or websites that referred you to DoctorVoice
• Diagnostic, performance, and error information
This information may be used for security, authentication, analytics, troubleshooting, service improvement, and fraud prevention.
2.3 Health and Medical Information
Because DoctorVoice provides healthcare-related services, we may process health information and other sensitive personal data necessary to provide consultations and related services.
This may include:
• Symptoms and complaints
• Medical history
• Existing medical conditions
• Allergies
• Medications
• Treatment information and treatment plans
• Doctor's notes
• Medical advice and consultation records
• Prescriptions
• Laboratory and diagnostic reports
• Medical images
• Uploaded medical documents
• Voice messages and other communications submitted during consultations
• Follow-up communications and records
• Information relating to family members when a user legitimately manages or requests healthcare services on their behalf
Health information is treated as sensitive information and is processed only for legitimate and lawful purposes in accordance with applicable laws.
2.4 Healthcare Professional Information
If you register or participate as a doctor or healthcare professional, we may collect information such as:
• Full name
• Mobile phone number and email address
• Professional specialty
• Medical qualifications and certificates
• Professional registration and licensing information
• Professional identification documents
• License or registration details
• Professional profile information
• Consultation and service history
• Payment and settlement information
This information may be used for professional verification, onboarding, account management, consultation delivery, payments, compliance, and platform security.
2.5 Payment and Transaction Information
Payments made through DoctorVoice may be processed by third-party payment service providers.
Depending on the payment method used, we may receive transaction-related information such as:
• Transaction reference
• Amount paid
• Payment status
• Date and time of transaction
• Payment method
• Relevant billing information
Where payment information is processed directly by third-party payment providers, DoctorVoice does not intend to store complete payment card details unless necessary and lawfully permitted.
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3. How We Use Personal Data
We may process personal data for the following purposes:
3.1 Providing and Managing Our Services
We may use personal and health information to:
• Create and manage user accounts
• Verify users and healthcare professionals
• Facilitate medical consultations
• Connect patients with healthcare professionals
• Facilitate follow-up consultations and communications
• Maintain consultation and service records
• Process payments and refunds
• Provide customer and technical support
• Communicate important information regarding your account or services
• Provide family healthcare services where applicable
• Maintain and improve DoctorVoice services
3.2 Legal and Regulatory Compliance
We may process and retain information where necessary to:
• Comply with applicable Egyptian laws and regulations
• Respond to lawful requests from competent authorities
• Meet regulatory or professional obligations
• Establish, exercise, or defend legal claims
• Prevent or investigate unlawful activity
3.3 Security and Fraud Prevention
We may process technical, account, transaction, and usage information to:
• Detect and prevent fraud
• Protect user accounts
• Detect unauthorized access
• Prevent abuse or misuse of our services
• Investigate security incidents
• Protect the security and integrity of our systems
• Improve the reliability and performance of our platform
3.4 Analytics, Statistics and Research
We may use aggregated or anonymized information for:
• Statistical analysis
• Service performance analysis
• Product development
• Healthcare-related research
• Operational planning
• Improving the quality and effectiveness of our services
Where information is used for research or analytics in anonymized or aggregated form, we take reasonable measures to ensure that individuals cannot reasonably be identified from the resulting information.
3.5 Communications and Marketing
We may send you service-related communications that are necessary to operate your account or provide requested services.
Where marketing communications require consent under applicable law, we will obtain the required consent.
Marketing communications may include information about:
• New DoctorVoice features
• Healthcare services
• Promotions
• Offers
• Subscription plans
• Relevant products or services
You may opt out of marketing communications at any time using the available unsubscribe mechanism or by contacting us.
Withdrawal from marketing communications will not affect essential service-related communications.
4. Legal Basis for Processing
Depending on the circumstances and applicable law, DoctorVoice may process personal data on one or more lawful bases, including:
• Providing services requested by you or performing contractual obligations
• Complying with legal or regulatory obligations
• Protecting the security and integrity of our services
• Preventing fraud, abuse, and unlawful activity
• Protecting the rights and safety of users and others
• Legitimate operational purposes where permitted by applicable law
• Your consent, where consent is legally required
Where health or other sensitive personal data is processed, DoctorVoice will apply the additional requirements and safeguards required under applicable Egyptian law.
5. Protecting Your Information
5.1 Security Measures
DoctorVoice implements reasonable technical and organizational security measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the nature of the information and the risks involved, these measures may include:
• Encryption and secure transmission technologies
• Access controls
• Authentication mechanisms
• Firewalls and security controls
• Monitoring and logging
• Vulnerability assessment and security testing
• Backup and recovery procedures
• Internal security policies and procedures
No electronic system or method of transmission can be guaranteed to be completely secure. However, we continuously work to improve the security of our systems and services.
5.2 Internal Access
Access to personal and medical information is restricted to authorized personnel who require access to perform their legitimate responsibilities.
Where appropriate, access may be subject to confidentiality obligations, authentication controls, and role-based permissions.
5.3 Third-Party Service Providers
DoctorVoice may use trusted third-party service providers for services such as:
• Cloud hosting and data storage
• Payment processing
• Authentication and communications
• Analytics
• Technical infrastructure
• Customer support
• Security and fraud prevention
We require relevant service providers to maintain appropriate confidentiality and security measures and to process personal data only as permitted by applicable agreements and laws.
6. Sharing and Disclosure of Personal Data
DoctorVoice does not sell, rent, or trade your personal information for monetary consideration.
We may disclose or share personal data where necessary and lawful, including with:
6.1 Healthcare Professionals
Relevant information may be shared with the healthcare professional providing your consultation or related healthcare service, as necessary to provide the service.
6.2 Service Providers
We may share relevant information with third-party providers that support our technical, payment, communications, hosting, analytics, security, or operational functions.
6.3 Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, governmental request, regulatory requirement, or other lawful process.
6.4 Protection of Rights and Safety
We may disclose information where reasonably necessary to protect the rights, property, safety, or security of DoctorVoice, our users, healthcare professionals, or others, subject to applicable law.
7. International and Cross-Border Data Transfers
DoctorVoice may use technology infrastructure, service providers, or partners located outside Egypt.
Where personal data is transferred, stored, accessed, or processed outside Egypt, DoctorVoice will take reasonable measures to ensure that such processing is conducted in accordance with applicable Egyptian data protection requirements and any required safeguards, approvals, or contractual arrangements.
This may include the use of contractual, technical, organizational, or other safeguards required under applicable law.
8. Data Retention
8.1 Retention Period
DoctorVoice retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
• Providing and maintaining our services
• Maintaining healthcare and consultation records
• Fulfilling contractual obligations
• Meeting legal and regulatory requirements
• Resolving disputes
• Preventing fraud and abuse
• Establishing, exercising, or defending legal claims
• Maintaining legitimate business and security records
Different categories of information may be retained for different periods depending on their nature and applicable legal requirements.
8.2 Deletion
When personal data is no longer required for a legitimate purpose or legal obligation, we will take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable law.
If you request deletion of your account or personal data, certain information may need to be retained where required by law or necessary for legitimate legal, security, accounting, or regulatory purposes.
9. Cookies and Tracking Technologies
9.1 What Are Cookies?
Cookies and similar technologies are small files or technologies that may be stored on your device or used to recognize your browser or device and understand how you interact with our website or applications.
9.2 How We Use Cookies
We may use cookies and similar technologies to:
• Enable essential platform functionality
• Maintain sessions and authentication
• Improve user experience
• Understand website and application usage
• Analyze traffic and performance
• Detect security risks
• Improve our services
• Support relevant communications or offers where legally permitted
9.3 User Control
You may be able to manage or disable certain cookies through your browser or device settings.
Disabling certain cookies may affect the functionality or availability of some features.
10. Third-Party Websites and Services
DoctorVoice may contain links to third-party websites, applications, payment providers, or other services.
These third parties may have their own privacy policies and terms.
DoctorVoice is not responsible for the privacy practices, security, or content of third-party websites or services that are not controlled by DoctorVoice.
We encourage you to review the privacy policies of third parties before providing them with personal information.
11. Your Privacy Rights
Subject to applicable Egyptian law and any applicable conditions or limitations, you may have rights relating to your personal data, including:
11.1 Right to Access
You may request information about the personal data we hold about you and, where legally applicable, request a copy of such information.
11.2 Right to Correction
You may request correction or updating of inaccurate or incomplete personal data.
11.3 Right to Deletion
You may request deletion of personal data where permitted by applicable law.
We may retain certain information where retention is required or permitted by law.
11.4 Right to Object or Restrict Processing
Where applicable, you may object to or request restriction of certain processing activities, subject to legal requirements and legitimate grounds for continued processing.
11.5 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal and may affect our ability to provide certain services where such processing is necessary.
11.6 Other Applicable Rights
You may have additional rights under applicable Egyptian data protection legislation, including rights relating to notification, complaints, or other forms of control over your personal data.
Requests relating to your privacy rights may be submitted through:
support@doctorvoice.net
We may need to verify your identity before processing certain requests.
12. Children's and Family Care Services
DoctorVoice may provide features that allow a parent or legal guardian to request or manage healthcare services for family members, including minors, where permitted by applicable law.
Where a parent or legal guardian uses DoctorVoice to request healthcare services for a minor, we may process the minor's information as necessary to provide the requested service and comply with applicable legal requirements.
We do not knowingly process children's personal data for unrelated purposes without an appropriate lawful basis or required parental/guardian authorization.
If you believe that personal data relating to a child has been collected or processed improperly, please contact us at:
support@doctorvoice.net
13. Data Breach and Security Incidents
In the event of a personal data breach or security incident, DoctorVoice will assess the incident and take appropriate measures to contain, investigate, mitigate, and remediate it.
Where notification is required, DoctorVoice will notify the competent authority and/or affected individuals in accordance with applicable Egyptian laws, regulations, and requirements, and within the applicable legally prescribed timeframes.
Notifications may be provided through appropriate channels, including email, in-app notifications, SMS, or other reasonable communication methods.
DoctorVoice does not intend to create a contractual guarantee of a specific notification period where the applicable legal requirements may differ depending on the nature and circumstances of the incident.
14. Anonymized and Aggregated Information
DoctorVoice may create or use information that has been anonymized or aggregated so that it does not reasonably identify an individual.
Such information may be used for:
• Statistical analysis
• Healthcare research
• Business analysis
• Service improvement
• Product development
• Reporting and operational planning
Anonymized or aggregated information may be used and disclosed where permitted by applicable law.
15. Data Transparency
DoctorVoice is committed to transparency regarding the collection and use of personal data.
Depending on the features available to you, you may be able to review or update certain account information through your account settings.
You may also contact DoctorVoice at support@doctorvoice.net to ask questions about the processing of your personal data or to exercise applicable privacy rights.
16. Privacy Complaints
If you have concerns or a complaint regarding the way DoctorVoice processes your personal data, you may contact us at:
Email: support@doctorvoice.net
We will review and handle privacy-related complaints in accordance with our internal procedures and applicable Egyptian laws and regulations.
You may also have the right to contact the competent Egyptian data protection authority or other competent regulatory body where applicable.
17. Changes to This Privacy Policy
DoctorVoice may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes in technology
• Changes in applicable laws or regulations
• Changes in our data processing practices
• Regulatory or security requirements
When material changes are made, we may provide notice through our website, applications, email, or other appropriate communication channels where required.
The updated version will indicate the applicable Last Updated date.
We encourage you to review this Privacy Policy periodically.
18. Governing Law and Dispute Resolution
This Privacy Policy is governed by the applicable laws of the Arab Republic of Egypt.
Any dispute arising in connection with this Privacy Policy or the processing of personal data shall, where appropriate, first be addressed through an amicable resolution process.
If the dispute cannot be resolved amicably, it shall be submitted to the competent courts of the Arab Republic of Egypt, subject to applicable mandatory legal provisions.
19. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:
Email: support@doctorvoice.net
Phone: 0233365113
Address: 45 Mohamed El-Ghazaly Street, from Shooting Club, Dokki, Giza, Egypt
DOCTOR TERMS AND CONDITIONS
DoctorVoice | Arab Republic of Egypt
Last Updated: 01/10/2026
Introduction
These Terms and Conditions govern the access to and use of the applications, websites, content, and services provided by Company (“DoctorVoice,” “the Platform,” “we,” “us,” or “our”) to doctors and medical service providers in the Arab Republic of Egypt.
Please read these Terms carefully before registering, accessing, or using the Services.
These Terms constitute a legally binding agreement between DoctorVoice and you as a doctor using the Platform (“Doctor,” “you,” “your,” or “Service Provider”).
DoctorVoice operates as a technology platform and technical intermediary that provides the digital infrastructure through which users may access independent doctors and receive remote medical consultations and follow-up services. DoctorVoice does not independently practice medicine, diagnose patients, prescribe treatment, or act as a medical facility or healthcare establishment.
By creating an account, accessing, or using the Services, you agree to comply with these Terms, subject to applicable Egyptian law. If you do not agree to these Terms, you should not access or use the Services.
DoctorVoice may amend these Terms from time to time to reflect legal, regulatory, technical, or operational developments. Material amendments may be communicated through email, in-app notifications, SMS, or other appropriate means.
Continued use of the Services after the effective date of an amendment constitutes acceptance of the amended Terms to the extent permitted by law.
Additional terms may apply to specific Services, features, or programs. Where applicable, such supplementary terms form part of these Terms. In the event of a conflict, the supplementary terms shall prevail only with respect to the relevant Service or feature.
1. Professional Eligibility and Declaration
1.1 The Doctor declares that they hold the qualifications and professional authorization required to practice medicine in the Arab Republic of Egypt.
1.2 The Doctor declares that they are duly registered with the competent professional authority and hold a valid medical practice license, as applicable to their profession and specialty.
1.3 The Doctor agrees to comply with all applicable Egyptian laws, regulations, professional standards, and ethical requirements, including, as applicable:
• Law No. 415 of 1954 concerning the practice of medicine, as amended.
• Law No. 13 of 2025 concerning the regulation of medical liability and patient safety, and its implementing regulations and decisions.
• Law No. 151 of 2020 concerning the protection of personal data, and its implementing regulations and relevant decisions.
• Applicable professional and ethical rules issued by the competent medical and health authorities.
1.4 The Doctor declares that all information, licenses, certificates, and documents submitted to DoctorVoice are accurate, complete, and valid.
1.5 DoctorVoice may verify the authenticity and validity of the Doctor's professional information and may request additional documents when reasonably necessary to verify eligibility.
1.6 The Doctor must immediately notify DoctorVoice of any suspension, expiry, restriction, cancellation, or other change affecting their professional license or eligibility to provide medical services through the Platform.
1.7 If the Doctor loses or has their professional authorization suspended or restricted, the Doctor must immediately cease providing medical services through the Platform, without prejudice to any responsibilities imposed by applicable law.
2. Nature of the Services
2.1 DoctorVoice provides a digital technology platform and technical infrastructure that enables users to communicate with independent doctors for remote medical consultations and follow-up services.
2.2 Depending on the features available through the Platform, patients may submit:
• Voice messages describing their complaints.
• Medical and health information.
• Patient forms.
• Images and videos.
• Medical reports.
• Laboratory results.
• X-rays and other imaging.
• Other relevant medical documents.
2.3 The Doctor may review the information submitted by the patient and may request additional information, images, reports, laboratory results, or other relevant material where professionally necessary.
2.4 Remote consultation does not replace an in-person examination where an in-person examination, diagnostic procedure, physical assessment, or direct medical intervention is necessary.
2.5 The Services must not be used as a substitute for emergency medical services.
2.6 DoctorVoice is not a hospital, clinic, medical facility, or healthcare establishment and does not independently practice medicine through the Platform.
3. Independent Professional Status and Medical Responsibility
3.1 The Doctor provides medical services as an independent medical professional. Nothing in these Terms creates an employment, partnership, agency, or representation relationship between the Doctor and DoctorVoice unless expressly established under a separate written agreement.
3.2 The Doctor is professionally responsible for their own medical assessment, diagnosis, medical opinion, treatment plan, prescription, and other professional decisions made in connection with a patient.
3.3 The Doctor shall exercise the professional care, diligence, honesty, and accuracy required by applicable law and professional standards, taking into account the patient's condition and the limitations of remote consultation.
3.4 The Doctor must not issue a medical opinion, diagnosis, treatment plan, or prescription when the information available is materially insufficient for a professionally appropriate decision.
3.5 Where additional information or an in-person examination is necessary, the Doctor must request the necessary information or advise the patient to seek appropriate in-person medical care.
3.6 Nothing in these Terms shall constitute a waiver, exclusion, or limitation of any medical liability that cannot legally be waived or limited under Egyptian law.
3.7 DoctorVoice remains responsible for its own legal and contractual obligations relating to the operation of the Platform, technical services, customer support, data protection, and other obligations imposed directly on the Platform by applicable law.
4. Artificial Intelligence and Technical Assistance
4.1 The Platform may use artificial intelligence and automated technologies to assist in organizing information submitted by patients, understanding the nature of a complaint at an initial level, assisting with specialty identification, and summarizing or structuring relevant information.
4.2 AI-generated outputs do not constitute a final medical diagnosis, prescription, treatment decision, or independent medical advice.
4.3 AI tools must not be treated as a substitute for the Doctor's independent professional judgment.
4.4 The Doctor is responsible for independently reviewing the available medical information and making their own professional decision.
4.5 The Doctor must not prescribe or recommend treatment solely because an automated system has suggested it.
4.6 The Doctor remains professionally responsible for any medical decision they make after reviewing AI-assisted information.
5. Use of the Platform and Patient Communication
5.1 Doctors must use the Platform only for authorized professional purposes.
5.2 Patient communication must be professional, respectful, clear, and consistent with applicable medical and ethical standards.
5.3 Medical consultations and follow-up communications should be conducted through the communication tools designated by the Platform unless DoctorVoice expressly authorizes another method.
5.4 The Doctor must not:
• Request or accept direct payment from a patient outside the payment system approved by DoctorVoice for a service originating through the Platform.
• Direct a patient to communicate or pay outside the Platform for the purpose of bypassing the Platform's operational or financial system.
• Use patient information obtained through DoctorVoice to establish an external medical or commercial relationship in violation of applicable policies or law.
• Request unnecessary personal information from patients.
• Use patient information for personal, promotional, or commercial purposes without proper authorization.
• Copy, download, photograph, or retain patient information outside approved systems unless reasonably necessary and legally permitted.
• Share patient information with any person who is not legally or professionally authorized to receive it.
5.5 Doctors must not use the Platform for unauthorized personal advertising, clinic promotion, or promotion of other services in a manner inconsistent with applicable laws or Platform policies.
6. Consultation Availability and Patient Communication
6.1 Doctors may indicate their preferred availability through the Platform for receiving consultation requests.
6.2 Communication with patients should take place through the Platform's designated tools in order to support confidentiality, security, documentation, and service management.
6.3 Depending on the consultation flow available in the application, patients may request a consultation through either of the following options:
A. Fastest Available Doctor
The request may be made available to doctors in the requested specialty. The first available doctor who accepts the request may begin handling the consultation, with a target of starting the consultation within 15 minutes of acceptance, subject to system availability and operational circumstances.
B. Choose a Doctor
The patient may select a specific doctor.
If the selected doctor is available, the target is to begin the consultation within 15 minutes.
If the selected doctor is unavailable, the request may be handled within the operational timeframe communicated to the patient through the application, which may extend up to 24 hours.
6.4 A Doctor who marks themselves as available must monitor and appropriately respond to incoming requests during the period of stated availability.
6.5 Doctors should not mark themselves as available when they are unable to reasonably respond to incoming requests.
6.6 If a Doctor cannot provide a consultation under the applicable service conditions, the Doctor should take the appropriate action through the Platform, including declining the request or notifying the Platform where necessary.
6.7 DoctorVoice may, where appropriate and subject to doctor availability, redirect a request to another doctor in the same specialty if the selected Doctor is unable to provide the service.
6.8 Patient communication must always be clear, professional, and respectful.
7. Follow-Up Services
7.1 Each paid consultation may include one free follow-up with the same Doctor who provided the original consultation, subject to the applicable service terms.
7.2 The free follow-up must be requested or used within one week from the date of the original consultation.
7.3 The Doctor is responsible for appropriately reviewing and responding to a follow-up request addressed to them, taking into account the patient's condition and the information available.
7.4 If the Doctor does not respond to a follow-up request within the applicable operational timeframe, DoctorVoice may, subject to availability, redirect the follow-up to another Doctor in the same specialty.
7.5 If the follow-up cannot be delivered because of an operational issue attributable to DoctorVoice and no suitable alternative is available, the patient may request a refund of the original consultation in accordance with the applicable Refund Policy.
7.6 Once the follow-up period has expired or the included follow-up has been used, any additional medical request or continuation shall constitute a new medical consultation and shall be subject to the applicable service terms and fees shown in the application at that time.
7.7 The Doctor shall use professional judgment in determining whether a communication falls within the scope of the included follow-up or requires a new consultation.
8. Medical Information and Professional Advice
8.1 Medical information provided by the Doctor must be accurate and based on the information reasonably available to the Doctor and the applicable professional standards.
8.2 Where appropriate, the Doctor should explain the relevant medical information in a manner reasonably understandable to the patient, including the medical assessment, relevant treatment options, material risks or complications, warnings, precautions, and alternatives where applicable.
8.3 If additional information is required before making a professional decision, the Doctor should request that information rather than making an inappropriate decision based on insufficient information.
8.4 If the condition cannot be safely assessed or managed remotely, the Doctor must advise the patient to seek an in-person examination or appropriate medical care.
9. Prescriptions, Treatment Plans, and Informed Consent
9.1 The Doctor must not issue a prescription or treatment plan unless the professional assessment required by the nature of the case has been completed.
9.2 Where informed consent is required by law or by the nature of a medical procedure or treatment, the Doctor must comply with the applicable legal and professional requirements.
9.3 The Doctor must provide the patient, as applicable, with sufficient information regarding the proposed treatment or procedure, including its nature, material risks, potential complications, relevant alternatives, and other information required for an informed decision.
9.4 DoctorVoice may provide an electronic mechanism through which the patient can confirm or acknowledge receipt of information or consent to a specified action.
9.5 Selecting “Agree” or “Confirm” shall not constitute a blanket waiver of the patient's rights and shall not, by itself, automatically establish that all legal requirements for informed consent have been satisfied.
9.6 Where the patient requires further explanation, the Doctor must provide appropriate clarification through the communication tools available through the Platform.
9.7 The Platform may technically restrict access to a prescription or treatment-plan document until the required electronic confirmation has been completed.
9.8 Such technical confirmation does not replace the Doctor's professional responsibility to explain the relevant treatment and obtain any consent required by law.
9.9 Where a specific informed-consent form, process, or documentation is required by applicable law or by the competent authority, the Doctor must follow the applicable requirement.
9.10 The Platform may maintain an electronic record of the date, time, and method through which the patient's confirmation or acknowledgment was recorded.
10. Emergencies and Critical Conditions
10.1 DoctorVoice is not intended to replace emergency medical services.
10.2 If, based on the information available, the Doctor reasonably considers that a patient may be experiencing an emergency, critical condition, or potentially life-threatening situation, the Doctor must clearly advise the patient to seek immediate medical attention.
10.3 In Egypt, the Doctor may direct the patient to contact the Egyptian Ambulance Service at 123 or proceed to the nearest appropriate emergency department or medical facility.
10.4 The Doctor must not allow use of the Platform or waiting for a response to delay appropriate emergency medical care.
11. Patient Data Privacy and Confidentiality
11.1 The Doctor must maintain the confidentiality of all personal, medical, and health information obtained through the Platform.
11.2 Health and medical information shall be treated in accordance with applicable Egyptian data protection requirements, including the Personal Data Protection Law No. 151 of 2020 and applicable implementing regulations and decisions.
11.3 Patient information must not be disclosed, transferred, or used outside the scope of providing the service or fulfilling a legal or professional obligation.
11.4 Doctors must not:
• Retain unauthorized copies of medical records.
• Share patient photographs, reports, or medical information without lawful authorization.
• Use patient information for personal advertising or marketing.
• Transfer patient information to personal devices or accounts without a legitimate necessity and appropriate legal basis.
• Continue using patient information after termination of the Doctor's relationship with the Platform for purposes not permitted by law.
11.5 Doctors must comply with DoctorVoice's information-security and data-protection instructions.
11.6 The Doctor must immediately notify DoctorVoice if they become aware of any loss, unauthorized disclosure, unauthorized access, or security incident involving patient information obtained through the Platform.
12. Medical Records, Reports, and Diagnostic Information
12.1 The Doctor is responsible for professionally interpreting X-rays, laboratory results, medical reports, and other medical information relied upon in making a medical decision, within the scope of their qualifications and specialty.
12.2 If the quality or completeness of an image, report, laboratory result, or other information is insufficient, the Doctor should request additional or clearer information where necessary.
12.3 The Doctor must not represent that they have physically examined a patient or measured vital signs when they have not actually done so.
12.4 The Platform itself does not provide vital-sign measurements or clinical examinations unless a specific device, service, or integration is expressly identified as available.
13. Fees, Payments, and Doctor Entitlements
13.1 Patient fees are collected through the payment methods approved and made available through the application, in accordance with the pricing, plans, discounts, and financial terms applicable at the time of service.
13.2 Specific fees, doctor entitlements, discounts, commissions, or financial incentives are not fixed by these Terms unless expressly stated in an applicable financial schedule, addendum, or written arrangement approved by DoctorVoice.
13.3 Doctor entitlements are calculated based on eligible services actually delivered and recorded through the Platform, subject to applicable adjustments, settlements, and financial procedures.
13.4 Payments to Doctors are processed in accordance with DoctorVoice's applicable payment and settlement cycle and procedures communicated to Doctors.
13.5 Doctors must not attempt to bypass the Platform's financial system or arrange direct payments with patients for services originating through DoctorVoice.
13.6 Doctors must not request or collect patients' payment-card information, passwords, verification codes, or other payment credentials outside the approved payment mechanisms.
14. Ratings and Complaints
14.1 Patients may rate their consultation experience through the rating mechanisms available on the Platform.
14.2 Doctors must not:
• Create or arrange fake reviews.
• Manipulate patient ratings.
• Pressure or threaten patients because of their ratings.
• Attempt to artificially improve or damage ratings.
• Use multiple accounts to influence the rating system.
14.3 DoctorVoice may review patient complaints and ratings relating to the Doctor's conduct, privacy, use of the Platform, or service delivery.
14.4 Internal complaint procedures do not prevent either the Doctor or the patient from exercising any legal or regulatory right available under applicable law.
15. Account Suspension and Termination
15.1 DoctorVoice may suspend, restrict, or terminate a Doctor's access to the Platform where there is a lawful or reasonable basis to do so, including violations of these Terms, applicable policies, professional requirements, or patient-safety concerns.
15.2 A Doctor may request termination of their account in accordance with DoctorVoice's applicable procedures, subject to settlement of outstanding obligations.
15.3 In urgent circumstances involving patient safety, data security, professional eligibility, fraud, or serious misuse of the Platform, DoctorVoice may take immediate protective action, including temporary suspension, pending review.
15.4 Where circumstances permit, DoctorVoice may give the Doctor an opportunity to provide clarification or remedy a violation.
15.5 The following may constitute grounds for suspension or termination, without limitation:
• Providing materially inaccurate or misleading medical information.
• Failure to maintain valid professional authorization.
• Misuse or unauthorized disclosure of patient data.
• Unprofessional or unethical conduct.
• Serious or repeated failure to respond to patients without appropriate justification.
• Misuse of AI-generated information.
• Sharing account credentials.
• Impersonating another user.
• Operating multiple accounts in violation of Platform policies.
• Manipulating or arranging fraudulent reviews.
• Attempting to move patients outside the Platform to bypass Platform procedures or payments.
• Requesting or accepting unauthorized direct payments for services originating through the Platform.
• Violating information-security or privacy requirements.
• Violating applicable internal policies.
16. Professional and Legal Responsibility
16.1 Doctors must comply with all applicable Egyptian laws, regulations, professional standards, and ethical requirements when using the Platform.
16.2 Doctors are professionally responsible for the medical consultations, opinions, diagnoses, treatment plans, prescriptions, and other medical decisions they provide through the Platform, subject to applicable law.
16.3 Doctors must not provide misleading, materially inaccurate, or professionally inappropriate medical information.
16.4 Doctors must appropriately assess cases based on the information available and must take into account the limitations of remote consultation.
16.5 Where an in-person examination or additional medical investigation is necessary, the Doctor must appropriately advise the patient.
16.6 Doctors must deal responsibly with any medical error, adverse event, or patient-safety concern arising in connection with their professional services.
16.7 Where applicable law requires reporting a medical incident or potential medical error to a competent authority, the Doctor must comply with the applicable reporting requirements.
16.8 The Doctor is professionally responsible for interpreting X-rays, laboratory results, medical reports, and other diagnostic information relied upon in their medical decision.
16.9 The Doctor is professionally responsible for prescriptions and treatment decisions issued by them, subject to applicable law and professional standards.
16.10 If the Doctor considers a patient's condition to be an emergency, the Doctor must immediately advise the patient to seek emergency medical care, including contacting the Egyptian Ambulance Service at 123 or going to the nearest appropriate hospital or emergency facility.
16.11 DoctorVoice shall not be responsible for an independent medical decision made by the Doctor solely because the decision was communicated through the Platform. However, nothing in these Terms excludes or limits DoctorVoice's own legal responsibilities relating to its Platform, technology, data protection, technical operation, customer support, or other obligations imposed directly upon it by law.
16.12 Where DoctorVoice incurs a claim, loss, cost, or expense directly attributable to a proven act, error, misconduct, or breach by the Doctor, DoctorVoice may seek recovery from the Doctor to the extent permitted by applicable law and to the extent directly connected to such act or breach.
16.13 Nothing in these Terms shall be interpreted as requiring the Doctor to assume liability that is legally imposed on DoctorVoice itself, or as excluding any mandatory legal remedy.
17. Professional Ethics
17.1 Doctors must maintain high standards of professional ethics while providing consultations through the Platform.
17.2 Doctors must communicate with patients honestly, respectfully, and professionally.
17.3 Doctors must not publish or provide misleading or materially inaccurate information.
17.4 Doctors must respect patient dignity, privacy, confidentiality, and applicable professional standards.
17.5 Doctors must not use their relationship with patients through DoctorVoice for unauthorized personal or commercial purposes.
18. Intellectual Property
18.1 All intellectual property rights relating to the DoctorVoice Platform, software, applications, databases, interfaces, trademarks, logos, technical content, and related materials are owned by DoctorVoice or its respective licensors.
18.2 Subject to compliance with these Terms, DoctorVoice grants the Doctor a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Platform solely for the purpose of providing authorized services through DoctorVoice.
18.3 Doctors may not copy, reproduce, modify, distribute, reverse engineer, commercially exploit, or otherwise misuse any part of the Platform except as expressly permitted by DoctorVoice or applicable law.
18.4 No ownership interest in the Platform or its intellectual property is transferred to the Doctor through use of the Services.
19. Account Security
19.1 Each Doctor account is personal and must not be transferred or shared.
19.2 Doctors are responsible for protecting their login credentials and verification codes.
19.3 Doctors must immediately notify DoctorVoice if they suspect unauthorized access to their account.
19.4 Doctors must not allow another person to use their account to provide medical services.
19.5 DoctorVoice may take reasonable security measures, including temporarily restricting access, where unauthorized or suspicious activity is detected.
20. Amendments to the Terms and Policies
20.1 DoctorVoice may amend these Terms and related policies from time to time to reflect legal, regulatory, technical, operational, or service developments.
20.2 Material amendments may be communicated through email, in-app notifications, SMS, or other appropriate communication methods.
20.3 Amendments shall become effective on the effective date stated in the updated Terms or upon publication where no later effective date is specified.
20.4 Continued use of the Services after the effective date of an amendment constitutes acceptance of the amended Terms to the extent permitted by law.
20.5 Where a specific service has supplementary terms, those terms shall apply to that service in the event of a conflict.
21. Continuing Obligations After Termination
21.1 Termination of a Doctor's account does not terminate obligations that by their nature should continue after termination.
21.2 Such obligations include confidentiality, patient-data protection, financial settlement, intellectual property protection, and responsibility for services provided before termination.
22. Contact and Support
Doctors may contact DoctorVoice regarding:
• Registration and account verification.
• Professional-license verification.
• Consultations and follow-up services.
• Financial settlements.
• Patient complaints.
• Data protection and privacy.
• Technical issues.
• Misuse of the Platform.
• Policy or compliance matters.
Email:
doctor@doctorvoice.net
23. Governing Law and Dispute Resolution
23.1 These Terms shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
23.2 The parties shall seek, where reasonably possible, to resolve disputes amicably before initiating formal proceedings.
23.3 No requirement for amicable settlement shall prevent either party from exercising a legal or regulatory right or seeking urgent relief where such right or relief cannot lawfully be waived.
23.4 Any dispute shall be referred to the competent Egyptian judicial or regulatory authority in accordance with the applicable rules of jurisdiction.
24. General Provisions
24.1 If any provision of these Terms is determined to be invalid, unenforceable, or inconsistent with mandatory applicable law, the remaining provisions shall remain effective.
24.2 Failure by DoctorVoice to exercise any right under these Terms shall not constitute a permanent waiver of that right.
24.3 These Terms, together with the applicable Privacy Policy, Refund Policy, Platform policies, financial schedules, and any applicable supplementary terms, constitute the contractual framework governing the Doctor's use of the Services.
24.4 The Doctor acknowledges that they have read and understood these Terms and understand that:
• DoctorVoice operates as a technology platform and technical intermediary.
• The Doctor provides medical services independently.
• The Doctor remains professionally responsible for their own medical decisions.
• AI tools are assistive and do not replace independent medical judgment.
• Patient confidentiality and data protection are fundamental obligations.
• Emergency cases must be directed to appropriate emergency care.
• Medical consent requirements must be complied with according to applicable law and the nature of the treatment or procedure.
DOCTOR ACKNOWLEDGMENT
I, the undersigned Doctor, acknowledge that by using the DoctorVoice Platform:
• I hold the professional qualifications and valid authorization required to provide the medical services I offer through the Platform.
• I will comply with all applicable Egyptian laws, regulations, professional standards, and ethical requirements.
• I understand that I am an independent medical professional and that DoctorVoice operates as a technology platform and technical intermediary.
• I accept professional responsibility for the medical decisions I make within the scope of my practice.
• I will maintain the confidentiality and security of patient information.
• I will not use patient information outside permitted purposes.
• I will not treat AI-generated information as a substitute for my professional judgment.
• I will comply with the Platform's consultation, follow-up, prescription, and informed-consent procedures.
• I will direct emergency cases to appropriate emergency medical care.
• I will not attempt to move patients or payments outside the Platform in order to bypass approved procedures.
• I agree to comply with these Terms and the policies applicable to the Services.