Patient Terms Services Title
For Patients
1. Disclaimer & Medical Notice
Important Notice:
DoctorVoice is a technology product owned by DoctorVoice Technology, a software and electronic applications development company, and is not a medical facility providing healthcare services, nor does it engage in any treatment or medical practice. The company’s role is limited to providing a technical platform that connects users with licensed doctors without any intervention in diagnosis or treatment (acting as a neutral technical intermediary).
The company is not a medical establishment, does not practice medicine, and does not interfere with the medical decisions of doctors. The medical relationship and professional responsibility rest entirely and directly between the 'User' (Patient) and the 'Service Provider' (Licensed Doctors).
Nature of Remote Medical Consultations:
Remote medical consultations via the DoctorVoice app may involve limitations in clinical accuracy for various reasons, including the absence of an in-person clinical examination, limited information provided by the user, or other factors that may affect the physician’s assessment of the condition. Therefore, the app is not a substitute for in-person medical examination or emergency care, and users must immediately seek hospital care or contact emergency services in emergency situations.
Application Use & Usage Limits:
• The DoctorVoice app is intended solely for remote medical consultations and follow-up, and must not be used in emergency or critical situations. The app is designed for non-emergency medical consultations only.
• In emergency situations, the user (patient) is legally required to immediately contact the Egyptian Ambulance Service at 123 or proceed directly to the nearest hospital.
• The company disclaims all liability for any delays or consequences resulting from violation of this provision or the use of the app in emergency situations.
• The app is not a substitute for in-person medical examinations or services provided at hospitals or clinics.
• All users (patients) are responsible for providing accurate information when submitting any health data or attachments (e.g., images, X-rays, lab tests, or medical reports).
• Users must comply with Egyptian laws, including health, communications, and data protection regulations. Any violation may result in account suspension or termination.
• Doctors are fully responsible for all consultations, medical assessments, treatment plans, and prescriptions provided.
• The app does not provide any health measurements.
Informed Consent before Receiving a Prescription or Treatment Plan:
• When a user receives a prescription or treatment plan within the app, they must choose one of the following options before opening the PDF file:
1. Agree / Confirm:
Clicking the “Agree” or “Confirm” button constitutes “Written Informed Consent”:
I, the user, acknowledge that the doctor has explained the nature of my condition and the proposed treatment plan, and I have been informed of the potential risks and complications. By clicking this button, I provide full and final written informed consent to receive the treatment, in accordance with the mandatory requirements of Articles (1) and (5) of Medical Liability Law No. 13 of 2025.
2. Ask Doctor:
If the user selects the “Ask Doctor” button, the following message is sent automatically to the doctor:
"I need to know more about the potential risks and complications of this treatment before receiving the prescription."
• The user will not be able to access the prescription until they provide informed consent.
2. Terms of Use (User Agreement)
Last update: 1/1/2026
Introduction:
Welcome to DoctorVoice. By using this application or website, you agree to abide by the terms and conditions outlined in this policy.
DoctorVoice aims to provide an innovative technological platform for communication between patients and doctors, offering paid medical consultations and follow-ups through voice messages, supported by AI technology. These services are for personal, non-commercial use only, in accordance with the stated terms and conditions.
These consultations are not a substitute for direct medical examination in emergency situations.
1. Acceptance of Terms:
By using the application, you acknowledge that you have read, understood, and agree to comply with these terms.
The app administration reserves the right to modify the terms at any time, with notification to users via email, SMS, or in-app notifications.
The application may, subject to applicable law, terminate these terms, suspend services, restrict access, or discontinue offering services at any time for any reason.
Some additional terms may apply to specific services, such as policies for specific events, activities, or promotions. These supplementary terms will be disclosed to you as they relate to the provided services.
Supplementary terms complement these terms and are considered an integral part of them. If a conflict arises between these terms and supplementary terms, the latter will prevail regarding the relevant services.
Continued use of the app after modifications constitutes acceptance of the changes.
2. User Eligibility and Registration
• Users must be 18 years or older to register.
• Patients must provide accurate and up-to-date information during registration.
• Users are responsible for maintaining the confidentiality of their account credentials.
• The app reserves the right to suspend or cancel accounts in cases of false information or illegal use.
3. Provided Services
DoctorVoice Technology (“DoctorVoice”), acting as a neutral technical intermediary, offers an application designed to facilitate communication between doctors and patients through paid medical consultations using voice messages, supported by AI to enhance service quality. However, AI or the use of the application is not a substitute for direct medical diagnosis, and patients in emergency situations must call the Egyptian Ambulance Service at (123) or proceed to the nearest hospital.
4. Payment and Refund Policy:
• DoctorVoice (“DoctorVoice”) operates on a per-consultation payment system with fixed prices based on the doctor’s professional level, or through a monthly subscription plan, where users pay a fixed fee for a specified number of consultations during the subscription period.
• Prices and subscription plans are clearly displayed within the app, and users may purchase additional consultations once their monthly limit is reached.
• Payments are made online via the available payment methods through the app’s approved payment gateways.
• Refunds are not available after paying for a monthly subscription, except in exceptional cases determined by the app management, such as a technical malfunction preventing the use of the application.
5. Privacy and Data Protection:
• DoctorVoice is committed to protecting user privacy.
• Personal data is collected only to improve service quality and will not be sold or shared with third parties without user consent.
• Data handling complies with Egyptian data protection laws, ensuring secure storage and confidentiality.
• Users can review the Privacy Policy for further details.
6. Intellectual Property:
All intellectual property rights related to the DoctorVoice app, including designs, logos, and software content, are the exclusive property of the app administration or licensed parties.
• Any use, copying, or modification of app content for commercial purposes without prior written permission is prohibited.
7. Responsibilities and Limitations:
• DoctorVoice only facilitates communication between doctors and patients.
• The app administration is not responsible for any inaccurate diagnoses.
• Patients are fully responsible for submitting voice messages and any attached medical files (such as images, test results, or reports). If doctors request additional information or images, patients must comply.
• Doctors are fully responsible for medical opinions, diagnosis, treatment plans, and prescriptions based on the submitted voice messages and attachments.
• The app is not liable for any medical misdiagnoses, incorrect advice, delays in response, or technical issues.
• The user acknowledges that by accepting to receive a medical prescription or treatment plan through the application (by clicking the "Agree," "Confirm," or any other electronic method provided by the app), it constitutes full and final “written informed consent.”
The user acknowledges that the doctor has informed them (via voice or text messages) about the nature of their condition and the potential risks and complications of the treatment prior to their acceptance.
• DoctorVoice acts as a neutral technical intermediary connecting users with medical service providers (doctors). Registered doctors are independent practitioners and are not considered employees of the company.
• The user acknowledges that any preliminary reports or analyses generated by the application’s artificial intelligence (AI) tools are assistive organizational tools only, do not constitute a medical diagnosis, and do not replace the opinion of a qualified human doctor.
8. Legal Compliance:
Users must comply with Egyptian laws, including health, communication, and data protection regulations. Any violation may result in account suspension or legal action.
9. Modifications and Termination:
DoctorVoice reserves the right to update or modify the terms of use at any time, with prior notification.
The app administration may suspend or terminate user accounts in case of policy violations or unlawful use.
10. Complaints:
For complaints regarding data processing, users can contact:
📧 Email: support@doctorvoice.net
11. Governing Law:
These terms are governed by Egyptian law. In case of disputes, an amicable resolution is preferred, and if unresolved, the matter will be referred to the competent Egyptian courts.
12. Policy Updates:
We encourage users to regularly review the Privacy Policy for any changes.
13. Contact Us:
For any questions or concerns regarding this policy, contact us via:
📧 Email: support@doctorvoice.net
📞 Phone: 0233365113
📍 Address: 45 Mohamed El-Ghazaly Street, from Al-Said Club, Dokki, Giza, Egypt
3. Privacy Policy
Last update: 1/1/2026
1. Introduction
Welcome to DoctorVoice. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our mobile applications. DoctorVoice Technology is committed to safeguarding user privacy. By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to both our website and mobile applications.
2. Information We Collect
2.1 Device Information
When you access DoctorVoice, we automatically collect certain information about your device, such as:
• Type and version of your web browser
• Internet Protocol (IP) address
• Time zone
• Cookies installed on your device
• Interaction data with the website or app
We also collect data about individual web pages or doctors you view, the websites or search terms that referred you to DoctorVoice, and how you interact with our platform.
2.2 Personal Information
When you register with DoctorVoice, we collect the following personal data:
• Name
• Email address
• Mailing address
• Phone number
• Date of birth
• Gender
This data is used for account setup, communication, and personalized services.
2.3 Medical Information
To facilitate consultations and treatments, we collect medical data, including:
• Medical history
• Symptoms and treatment plans
• Doctor’s notes and prescriptions
• Uploaded medical files
2.4 Payment Information
Your payment details are securely processed through third-party payment processors.
3. How We Use Your Data
3.1 Service Provision
We use your personal and medical information to:
• Create user accounts and maintain medical records
• Facilitate consultations and follow-ups between doctors and patients
• Process payments for consultations and other services
• Provide customer support
3.2 Security and Fraud Prevention
We use certain data, such as IP addresses, to detect potential risks and prevent fraud. We also use analytics to improve DoctorVoice's performance.
3.3 General Analysis and Research
Anonymized data may be used for research, statistical analysis, and studies to enhance healthcare services. No identifiable information will be included in reports or studies.
3.4 Marketing and Communication
With your consent, we may send you emails or text messages about new features, promotions, or services of interest. You can opt out anytime via your account settings or by following the instructions in our emails or texts.
4. Protecting Your Information
4.1 Security Measures
We implement international security standards to protect your data. Regular vulnerability scans and firewalls are in place. Sensitive data is encrypted using SSL (Secure Sockets Layer) technology.
4.2 Data Storage
Only authorized personnel with specific roles can access personal and medical data, which is further encrypted to ensure maximum security in case of a data breach.
4.3 Third-Party Services
We work with trusted third-party services for data storage, payment processing, and service delivery. These third parties are contractually bound to maintain data security and confidentiality.
5. Data Retention
5.1 Retention Period
We retain personal and medical data as long as necessary to provide our services and comply with legal obligations.
5.2 User Control
You can view, update, or request deletion of your data at any time through your account settings. When an account is deleted, personal and medical data will be removed unless legal retention is required.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small files placed on your device to recognize your browser and track interactions with our website or mobile applications.
6.2 How We Use Cookies
We use cookies to:
• Enhance user experience
• Track site usage and analyze traffic
• Display personalized offers based on previous visits
6.3 User Control
You can manage cookies through your browser settings. Disabling cookies may impact certain functionalities of our platform and applications.
7. No Third-Party Disclosure
We do not sell or trade your personal information. We may share data with trusted third parties that assist in service operations, but only under strict confidentiality agreements. We may also disclose data to comply with legal obligations or protect user rights and safety.
8. Third-Party Links
Our website may include links to third-party websites with independent privacy policies. DoctorVoice Technology is not responsible for the privacy practices of these external sites, and we encourage users to review their privacy policies.
9. Your Rights
9.1 Data Access and Portability
You have the right to request access to the personal data we hold about you and receive a copy in a structured, commonly used, and machine-readable format.
9.2 Data Correction
You have the right to request updates or corrections to inaccurate or incomplete personal data we hold about you.
9.3 Right to Erasure
You may request the deletion of your personal data without undue delay. We will comply unless we are legally required to retain the data.
9.4 Right to Object
You may object to data processing. We will cease processing unless there are compelling legitimate grounds or legal claims requiring continuation.
9.5 Right to Withdraw Consent
You may withdraw consent for data collection at any time. However, withdrawing consent may limit your ability to use certain platform features.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website or applications. Your continued use of our services constitutes acceptance of the updated policy.
11. Children
11.1 No Data Collection from Minors
We do not collect personal information from children under 18. If you are a parent or guardian and believe a child has provided us with personal information, please contact us.
11.2 Parental Requests for Deletion
We will promptly delete any collected data from a child without parental consent.
12. Data Transparency
We are committed to transparency regarding data usage. You can review your personal data and understand its usage through your account settings.
13. User Rights in Case of Data Breach
In the event of a data breach, we will notify you by email, through a notification on our apps, or by text message to your mobile phone registered with us within 72 hours of discovering the breach, in accordance with applicable laws.
14. Data Retention Policy
If you discontinue using our services, we will delete your personal data in accordance with the applicable legal retention period and business needs.
15. Complaints
If you have a complaint about how your data is processed, you can file a complaint via email: support@doctorvoice.net
16. Governing Law
These terms are governed exclusively by the laws of the Arab Republic of Egypt. In case of a dispute, an amicable resolution should be sought first. If unresolved, the dispute shall be referred to the competent Egyptian courts.
17. Policy Updates
We encourage you to review this Privacy Policy regularly to stay informed about any changes.
18. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
• Email: support@doctorvoice.net
• Phone: 0233365113
• Address: 45 Mohamed El-Ghazaly Street, from Shooting Club, Dokki, Giza, Egypt
4. Refund Policy
Last update: 1/1/2026
1. Introduction:
The refund policy aims to regulate the relationship between users and the "Doctor Voice" app while ensuring the rights of all parties in accordance with the provisions of the Egyptian Consumer Protection Law No. 181 of 2018.
2. Cases Eligible for Refund:
• Failure to Provide the Agreed Service:
o Consultation Service: If the selected doctor does not respond to the paid voice message within the specified time frame (7 minutes), the user will be redirected to a list of available doctors to choose another. If no doctors are available in the required specialty, the case will be transferred to an available General Practitioner, with the possibility of a refund upon user request.
o Follow-up Service: If the selected doctor does not respond to the paid voice message within two weeks, the user will be redirected to the main list of doctors in the required specialty. If the newly selected doctor does not respond within one week, the case will be transferred to a General Practitioner, with the possibility of a refund upon user request.
• Technical Issues Preventing Service Use:
o Such as system failures or failure to send voice messages, provided they are reported within a specified period.
3. Refund Request Period:
• A refund request must be submitted within 48 hours of payment or issue detection.
• Requests submitted after this period may not be eligible for a refund.
4. Steps to Submit a Refund Request:
• Requests can be submitted through:
o Customer Support Email: Support@doctorvoice.net
• The request must include:
o Transaction number
o Details of the issue or reason for the refund request
o Any supporting documents or screenshots
5. Request Review Process:
• Refund requests will be reviewed within 48 business hours from the time of submission.
• If the request meets the criteria, approval will be granted.
• If the request is denied, the user will be informed of the reasons for rejection.
6. Refund Procedure:
• The refund will be processed through the original payment method within 7 business days from the approval date.
• If the original payment method does not support direct refunds, an alternative refund method will be agreed upon with the user.
7. Exceptions to the Refund Policy:
Refunds will not be issued in the following cases:
1. If the service has been fully provided without defects.
2. If the delay or issue was caused by user error (e.g., incorrect data entry).
3. If misuse of the service or repeated, unjustified refund requests are detected.
8. App Rights:
• Doctor Voice reserves the right to modify or update this policy at any time, with users being informed of any changes.
• The app is not responsible for delays in refunds caused by external payment processors.
9. Legal Framework:
This policy is applied in accordance with the laws of the Arab Republic of Egypt, particularly Egyptian Consumer Protection Law No. 181 of 2018.
10. Contact Customer Support:
For any inquiries or refund requests, please contact:
• Email: support@doctorvoice.net